FAQ's

Are E-Scooters legal in Australia? 

Laws regarding the use of Electric Scooters vary between states & territories. Please check your local laws for further clarification. 

 

Do I have to wear a Helmet to ride an E-Scooter? 

Benelle suggests helmets and safety equipment be worn at all times when using your e-scooter. Check your local state/territories for legal requirements.

 

How long does shipping take? 

Please allow 4-7 business days for delivery. Whilst we do our best to ensure all orders are received in this time frame, we cannot guarantee due to situations out of our control. If your order is taking longer than expected please email us a info@benelle.com.au and we will do our best to get the matter resolved.

 

Do you ship Internationally? 

At this time we only ship within Australia.

 

Can I collect my order?   

All orders will be sent with a courier for now but we may offer local pick up service for Gold Coast or Brisbane orders in the future.